Customer Testimonials

I went in to do a recall and oil change on my 2025 Ram 1500 and was turned down! do to having my windows tinted. I explained that I have the tint waiver for the vehicle due to a medical condition. He told me that’s for the driver not the vehicle. Which is false because the waiver is attached to the registration. So your tells no me if I go in to have my vehicle serviced with handicap plates you can’t drive and fix my vehicle because I have a condition? Make that make sense. I had all the proper ... Read More

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DealerRater - Apr 21, 2025

I went in to do a recall and oil change on my 2025 Ram 1500 and was turned down! do to having my windows tinted. I explained that I have the tint waiver for the vehicle due to a medical condition. He told me that’s for the driver not the vehicle. Which is false because the waiver is attached to the registration. So your tells no me if I go in to have my vehicle serviced with handicap plates you can’t drive and fix my vehicle because I have a condition? Make that make sense. I had all the proper documentation that my vehicle is street and roadway legal. On top of that if my vehicle has a recall that you guys already know is an issue why do you have to drive it to see if it needs fixing. Just do the recall! It’s a verified issue that’s why they initiated the recall. Every time I come here to service my vehicles is always an issue. Last time they didn’t want to rotate my tires with an oil change due to the tires not being the same size as originals. It’s like they look for excuses to turn customers away. But they did still offer to take my money to do the oil change. That was ok for them to drive my vehicle.

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the jeep that i purchased here in 2021 suddenly didnt start on a cold day in February. AAA couldnt identify an easy fix so it was towed to a nearby mechanic. I do not have a garage as I live in the city. the mechanic could not identify the problem. He told me I would need to have towed to the dealer for diagnostics but he explained that it could be the oil tank with moisture in it but failed to elaborate and suggested I bring it to the dealership. I called Quirk to have it towed there for evaluation. The ... Read More

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DealerRater - Apr 12, 2025

the jeep that i purchased here in 2021 suddenly didnt start on a cold day in February. AAA couldnt identify an easy fix so it was towed to a nearby mechanic. I do not have a garage as I live in the city. the mechanic could not identify the problem. He told me I would need to have towed to the dealer for diagnostics but he explained that it could be the oil tank with moisture in it but failed to elaborate and suggested I bring it to the dealership. I called Quirk to have it towed there for evaluation. The service member told me that it could not be brought there because they were too busy and I would have to wait two weeks. I explained that it was not drivable and it had to be moved from mechanic. I called the next day and Jordan was very helpful. He allowed me to tow there. However, two days later they called to tell me an oil change and battery change was done though I recently had oil change there within 2 months. The cost $750 but did not resolve the problem. A day later they told called to tell me that the car was "fixed" but provided no explanation and I asked if there were recalls for similar incidents of complete breakdown. They told me there was none and I should be happy to have the car working, please pay $750. I found this unsettling. I opted to trade my car at another dealership. Will never return to this dealer.

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Over 40 year and 50 cars with Quirk - we have bought Chevy, Jeep, Ram, VW , and more , First time with Quirk Dorchester and last with all of Quirk for their terrible cutomer service after the sale, and lack of response from corporate or anybody. Our new RAM 2500 has tire problems need 4 new ones with less than 1000 miles and less than 60 days due to it sitting on the lot wth no movement for 10 months. The dealership tells me call FIRESTONE who laughed at me said it was dealer fault for leaving it on a lot so long. Dealer said not covered under ... Read More

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DealerRater - Apr 5, 2025

Over 40 year and 50 cars with Quirk - we have bought Chevy, Jeep, Ram, VW , and more , First time with Quirk Dorchester and last with all of Quirk for their terrible cutomer service after the sale, and lack of response from corporate or anybody. Our new RAM 2500 has tire problems need 4 new ones with less than 1000 miles and less than 60 days due to it sitting on the lot wth no movement for 10 months. The dealership tells me call FIRESTONE who laughed at me said it was dealer fault for leaving it on a lot so long. Dealer said not covered under warranty, of course not but should be covered under dealer RESPONSIBILITY, INTEGRITY, CUSTOMER SERVICE or any other expectation a long term customer should receive. Buying new tires within 60days of purchasing a $70k+ vehicle is horrendous DONT BUY FROM THEM nobody will help after the fact and service is as rude as you can get I wish I could do negative stars

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Quirk was great while purchasing the Jeep Grand Cherokee. Six weeks later it died after I went over the railroad tracks and the anti braking system went off. There was no car in front of me. As if that wasn't bad enough, Jeep Assist left me stranded for 6 hours! I called AAA and they showed up in an hour. The dealership basically told me it's a Chrysler issue. The person at Jeep Customer Care listened but only said, "Thanks for your feedback." I have finally been told I need a new transmission. That shouldn't happen ... Read More

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DealerRater - Oct 19, 2023

Quirk was great while purchasing the Jeep Grand Cherokee. Six weeks later it died after I went over the railroad tracks and the anti braking system went off. There was no car in front of me. As if that wasn't bad enough, Jeep Assist left me stranded for 6 hours! I called AAA and they showed up in an hour. The dealership basically told me it's a Chrysler issue. The person at Jeep Customer Care listened but only said, "Thanks for your feedback." I have finally been told I need a new transmission. That shouldn't happen to a 6 week old vehicle! In addition I have been told multiple times there are no loaner cars available. My life has been uprooted by this and it is not fair. It is heartbreaking to be so excited about a purchase and then so drastically let down. I would love to talk to Dan Quirk. From what I have read, this is not how he does business and I hope would want a chance to stand behind his name and make things right.

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My wife made an appointment to have her vehicle serviced only to receive a phone call two days later canceling her appointment. She was informed that because she did not purchase her Jeep through Quirk (she purchased through Kelly Jeep in Lynnfield), they would not be able to service her vehicle. This is absolutely ridiculous! So not only have they lost her as a potential customer once her lease is up, but they lost me as well, as I am also an owner of a Jeep vehicle.

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My car is still under corrosion warranty and both Jeep and Quirk are washing their hands off of the rust challenges on my Wrangler JL.

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I purchased a new jeep and a lifetime service contract. The first time I had an occasion to use it Quick refused to honor it. I'm 72 years old and I live literally across the street but they expect me to drive I don't know where to find a dealer that is principled enough to honor the contract because Quick won't.

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WORST dealership in the world. I had extended warranty and they submitted a FALSE Claim which got denied after the fix was clearly covered under my extended warranty. NEVER go to this place to get your car serviced or to put in a claim.

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Terrible service. Bought my Jeep from here about one year ago. Came in to get it serviced and recieved horrible service. I had my appointment at 1:00PM and upon arrival (despite The fact I spoke to them on the phone 1 hour prior about my appointment), they told me I would wait several hours. I came back after being called my vehicle was ready and the office was closed. Everyone in the front office refused to help me. This left me stranded in Dorchester with a dead cell phone and no vehicle. No one in the office offered any solution to ... Read More

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DealerRater - Jun 30, 2020

Terrible service. Bought my Jeep from here about one year ago. Came in to get it serviced and recieved horrible service. I had my appointment at 1:00PM and upon arrival (despite The fact I spoke to them on the phone 1 hour prior about my appointment), they told me I would wait several hours. I came back after being called my vehicle was ready and the office was closed. Everyone in the front office refused to help me. This left me stranded in Dorchester with a dead cell phone and no vehicle. No one in the office offered any solution to helping me get home nor getting in touch with the service team. Ashamed I even bought my Jeep from this terrible institution.

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I made a deal with an internet sales person, had the final price in writing. When I called up to close the deal they would not stand by the provided price. I worked on this deal for two (2) days. What a joke. I have bought several cars from Quirk before...never again! The sales manager was pushy and full of excuses, he said prices change daily and this is the price today. I reminded him that I had a price in writing form one of their sales people, he said it didn't matter. I told him to put the ... Read More

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DealerRater - Mar 19, 2020

I made a deal with an internet sales person, had the final price in writing. When I called up to close the deal they would not stand by the provided price. I worked on this deal for two (2) days. What a joke. I have bought several cars from Quirk before...never again! The sales manager was pushy and full of excuses, he said prices change daily and this is the price today. I reminded him that I had a price in writing form one of their sales people, he said it didn't matter. I told him to put the truck where the sun doesn't shine! Peter Geldmacher Westport, MA

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When we walked in the door we were met by Lauren she’s professional courteous and helped us through the whole process and made it work along with the finance and sales staff.My husband is in need of a new truck and we will certainly be back. Lauren was Great.

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The whole staff here was great. The process was made nice and simple. From the test drive to the actual purchase. Wife is due for a new car very soon, will definitely be back.

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From the phone call with Charlie & The sales person Ryan!! BOMB xxx PEOPLE!!! Super great experience!! Bringing people to purchase their next car!! ❤️U rock

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They have the best customer service ever. Sales person are really kind and respectful. They helped me choose the right car and they follow up to make sure everything is good.

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Best experience at a dealership ever. Was never pushed into any product and fantastic knowledge.Lauren was fantastic to work with! She has earned a loyal customer

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I Don't care where you go to buy a car it's never a Fantastic Experience. I have Leased cars for the last 18 years and each and every time I feel like I'm getting ready for Battle. Well, This time was no different. EXCEPT. once I was at Quirk Dodge Jeep Ram in Dorchester. I met Lauren Manning and everything was different. I can't tell you how happy I was. she was assigned to be my salesperson. Lauren was knowledgeable and able to explain all my options. When it came to negotiations I knew a window of ... Read More

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DealerRater - Aug 10, 2019

I Don't care where you go to buy a car it's never a Fantastic Experience. I have Leased cars for the last 18 years and each and every time I feel like I'm getting ready for Battle. Well, This time was no different. EXCEPT. once I was at Quirk Dodge Jeep Ram in Dorchester. I met Lauren Manning and everything was different. I can't tell you how happy I was. she was assigned to be my salesperson. Lauren was knowledgeable and able to explain all my options. When it came to negotiations I knew a window of what I was willing to pay and I was very clear I didn't want to play games and go back and forth. as always we did but within 20 min we cam to an agreement that made us both happy. I am giving most of the credit for having a Great experience to Lauren but I will say everyone I encountered was good. I Never buy the same car Twice but if I wanted a Jeep id look for Lauren.

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Leasing my new 2019 Jeep Cherokee was a breeze with this dealership, especially Lauren Manning. She was so easy to talk to, explain what I was looking for, offering me suggestions and making it easy as pie to lease my new Jeep. The dealership did everything for me! I didn't have to do a thing except sign the paperwork. I also had special plates to transfer from my trade-in to the new vehicle and they handled it all. I was at the dealership on a Sunday for the first time, I drove my new vehicle home the next day!! Could ... Read More

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DealerRater - Jul 24, 2019

Leasing my new 2019 Jeep Cherokee was a breeze with this dealership, especially Lauren Manning. She was so easy to talk to, explain what I was looking for, offering me suggestions and making it easy as pie to lease my new Jeep. The dealership did everything for me! I didn't have to do a thing except sign the paperwork. I also had special plates to transfer from my trade-in to the new vehicle and they handled it all. I was at the dealership on a Sunday for the first time, I drove my new vehicle home the next day!! Could not believe what an easy experience this was. Lauren and Chabral are true professionals and did a fabulous job! Lauren assured me if I had any issues/questions just come by and someone will help. I will be referring all my family & friends to go to Quirk Jeep Dorchester.

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Alain was friendly, welcoming, and professional. He greeted us right away and helped us pick out the car that was best for us. The rest of the staff was super helpful and great to work with.

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They want to help you fond a car that fits you the best. Go here and never regret your decision. They are very helpful in finding what you want.

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Quirk Dorchester made the process of leasing a 2019 Grand Cherokee a seamless, streamlined experience. The manager and sales rep were professional and understanding when I explained what I was willing and able to do. They went above and beyond to accommodate me and to ensure that I would be a customer for years to come. I highly recommend this dealership because of their desire to accommodate and acquire new customers. Their inventory is greater than most and I am very happy with the Grand Cherokee I have selected.

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I went to this dealership and talked to a finance manager about my situation and he handed me over to a sales rep and they both worked to find me a vehicle with the options I wanted with an affordable payment. I feel like they really work to get you riding new and I will always go back to them for my vehicles. Every part of this dealership (sales, service, even parts) have great customer service skills!! Thank you guys for helping me!!

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I've been shopping around for a 2019 Jeep Grand Cherokee Altitude for the last couple of months and got a few prices from other dealerships. Myles and Sam of Quirk Dorchester were able to offer me the best price on my new vehicle, offered me the best trade-in value on my 2008 Wrangler, and offered excellent prices on the Platinum extended warranty and the wheel/tire warranty. Both Myles and Sam made the purchasing process very simple by running numbers for and getting my monthly payment down to where I wanted it to be. I feel confident I received a great ... Read More

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DealerRater - May 23, 2019

I've been shopping around for a 2019 Jeep Grand Cherokee Altitude for the last couple of months and got a few prices from other dealerships. Myles and Sam of Quirk Dorchester were able to offer me the best price on my new vehicle, offered me the best trade-in value on my 2008 Wrangler, and offered excellent prices on the Platinum extended warranty and the wheel/tire warranty. Both Myles and Sam made the purchasing process very simple by running numbers for and getting my monthly payment down to where I wanted it to be. I feel confident I received a great deal and couldn't be happier with my purchase. Sad to see my Wrangler go, but can't wait to pick up my new Grand Cherokee next week!

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HAVE THEY LOST THEIR MINDS?!?... because they've definitely lost a customer!!! Purchasing from this dealer was a HORRIBLE decision. Not only did they fast talk me into a ridiculous loan contract but now they are telling me that the 2019 Cherokee Ive been financing for not even a full year needs a new engine and it will not be covered under warranty. Here's my story.. I made an appointment to inspect concerns regarding my BRAD NEW Jeeps performance since I am still covered under warranty. Morning of my appointment the service rep Isabella was very attentive but clearly taunting ... Read More

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DealerRater - May 16, 2019

HAVE THEY LOST THEIR MINDS?!?... because they've definitely lost a customer!!! Purchasing from this dealer was a HORRIBLE decision. Not only did they fast talk me into a ridiculous loan contract but now they are telling me that the 2019 Cherokee Ive been financing for not even a full year needs a new engine and it will not be covered under warranty. Here's my story.. I made an appointment to inspect concerns regarding my BRAD NEW Jeeps performance since I am still covered under warranty. Morning of my appointment the service rep Isabella was very attentive but clearly taunting and condescending. They had my car for 7 hours without updating me about anything. I reached out after 5PM to check status when Isabella then explained that they needed to replace a coil, were waiting for the part to come, and that it should be all set before they closed at 9pm. I suggested to just pick up in the morning to ensure it would be ready and she agreed. The next morning I was not contacted so sometime after 11Am I called to speak with Isabella and was told she stepped out and would return my call in 5mins. No call back after 20mins so I called and a different rep answered again trying to assure me that she'd call me right back. I simply asked this Rep for a realistic time frame to expect her call because I needed to make arrangements for picking up my car. He became agitated stating he was not going to argue with me (I was NOT arguing smh) then rudely hung up on me. Shortly after, Isabella called explaining that all services were completed on my car and that AFTER the Tech went to lunch he would do final test drive and then I could pick up my car. A few minutes later Isabella called stating that whoever performed my last oil change did not tighten the filter which caused an oil leak that had in turn damaged the engine and will not be covered under warranty due to the cause being negligence from an outside influence. I COULD NOT BELIEVE MY EARS!! I immediately went to the dealership and spoke with the service departments manager Dru Bailey, who although was very polite and empathetic told me there was nothing they could do and left me standing there confused and hopeless. Everyone that I tell this to agrees that this makes no sense... no smoke, no smell, no oil stains where I park. My last oil change was done in 2/2019 so had a leak been present that was so severe to cause damage to my engine why wouldn't any indicator lights come on warning me of an issue?? SHADY BUSINESS FOR SURE!! Everything was all good with my car until I had that negative phone call with the rep. Im so blown away by this experience and Quirks lack of quality service to consumers! I refused to take the car off their property until Chrysler investigates so now Im immobile in the meantime... a single mother of 3 who drives for a living. Any help/advice would be very much appreciated. ***I WILL NEVER REFER ANYONE TO THIS DEALER***

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This past weekend, my husband and I decided on a whim to pop into Quirk of Dorchester to look at Jeeps. We weren't going in with the intention of purchasing a vehicle that day but the customer service was amazing! Lauren of Quirk is the best salesperson I have ever worked with buying a car. She was knowledgeable, friendly and really listened to our needs. Within minutes, I knew that I wanted to work with Lauren and purchase my next vehicle. Quirk had a wide selection of Jeeps on property to look at and test drive unlike some of ... Read More

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DealerRater - May 11, 2019

This past weekend, my husband and I decided on a whim to pop into Quirk of Dorchester to look at Jeeps. We weren't going in with the intention of purchasing a vehicle that day but the customer service was amazing! Lauren of Quirk is the best salesperson I have ever worked with buying a car. She was knowledgeable, friendly and really listened to our needs. Within minutes, I knew that I wanted to work with Lauren and purchase my next vehicle. Quirk had a wide selection of Jeeps on property to look at and test drive unlike some of the other Jeep dealerships that we browsed at. After test driving a Grand Cherokee, we decided to trade in my current vehicle and lease. The whole process was seamless and only took a couple of hours before we were walking out of the dealership as new car owners. The trade in value that I received for my Mazda was also extremely fair. I sincerely thank Lauren and the team at Quirk for making our car purchasing experience wonderful!

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Great experience! Completed most of the deal through the internet. They were upfront and worked with me to get a payment and length of contract that worked for me! If you're in the market for a new vehicle, give Lauren a call!

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My man is physically challenged. Right when we arrived, the employees saw we needed help. They went above and beyond their job, to find him a truck that made him whole again. Thank You soo much!!!!!

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Charlie and Rich were very attentive and professional, They worked with me and provided a very fair deal. No pressure sales from the team. Thanks.

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Lauren was professional and knowledge of the jeep was A+ when I would have a question about how something works Lauren had the answer in detail. you can tell she's done her home work. outstanding she put most guys to shame !

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I drove in from the suburbs because Quirk's on-line pricing was better than I could get locally and it was worth the trip! I worked with Lauren and after a couple of hours drove away in a new RAM 1500 Classic. The whole process was painless and I got exactly what I was looking for. Thanks again Lauren for making the buying process enjoyable.

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I would highly recommend quirk Jeep on Hallet st. I worked with Lauren and Robert yesterday and after about 2 hours I purchased a beautiful Jeep Compass limited. It was painless and they got me exactly what I asked for. I’ve been a quirk customer for about 15 years and will continue to be one. A huge thank you to Lauren and Robert.

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Someone recommended this dealership to me and I’m glad I ended up coming to this one! I had a very pleasant experience at this dealership. My salesman was Phap Tran and he was great, not pushy at all. I enjoyed the fact that I could look at vehicles without being followed around by salesman. When I chose the vehicle I wanted, I went inside to talk prices and Phap was very helpful throughout the entire process. Every single person I dealt with there was welcoming. I highly recommend this dealership.

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This will be our 4th vehicle purchase/lease through the Quirk Motor Group and we will continue to be loyal customers because of the honest pricing and dealer integrity. They want to move vehicles and they are a volume dealer. Rich and Charbrel made this experience even better by helping get out of an upside down loan on my Silverado and into a 2019 Ram 1500 for the same payment I was making with some cash down but within my means. Very happy with this location, my 1st Ram! I highly recommend going to this dealership. They might not have the "... Read More

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DealerRater - Jan 21, 2019

This will be our 4th vehicle purchase/lease through the Quirk Motor Group and we will continue to be loyal customers because of the honest pricing and dealer integrity. They want to move vehicles and they are a volume dealer. Rich and Charbrel made this experience even better by helping get out of an upside down loan on my Silverado and into a 2019 Ram 1500 for the same payment I was making with some cash down but within my means. Very happy with this location, my 1st Ram! I highly recommend going to this dealership. They might not have the "carnival" atmosphere of other dealerships, but that helps them make good deals!

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My first time with Quirk Dorchester, i highly recommend!! I worked with Lauren, she made the process effortless, fair and fun! From start to finish the whole process was all positive!

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I recently purchased a Jeep Wrangler from Sam and Lauren at Quirk jeep in Dorchester. It was the easiest and most fair buying experience I’ve ever had. I got a good price on my trade an all around great deal. Sam told me the price of the his Jeep on the phone and stuck to his word, I couldn’t reccomend this place more!

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I PURCHASED A JEEP GRAND CHEROKEE FROM QUIRK JEEP IN DORCHESTER AND IT WAS THE BEST EXPERIENCE I HAD THE STAFF IS VERY PROFESSIONAL THERE NO PRESSURE THEY DID GET ME WHAT I WAS LOOKING FOR THE SALES PERSON WAS SO HELPFUL AND THE GENERAL MANAGER GET INVOLVED TO GIVE ME THE PRICE I WAS LOOKING FOR SO FAR WAS THE BEST EXPERIENCE I EVER HAD I WILL DEFINITELY RECOMMEND IT

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Great experience at Quirk of Dorchester. Richard helped me out though the whole process. He took care of my concerns in a really professional manner. He was kind and patience. Would definitely recommend to family and friends!

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